That the Central Bank of Nigeria, CBN, introduced the pilot scheme  of Cash-less policy in Lagos is no more a news. However the policy which  took-off in Lagos State about a fortnight ago, has no doubt thrown a  lot of challenges to both operators and bank customers. One of such  issues is poor sensitization which has led a wide-range reaction, has  seen a lot of customers grappling with the new cash withdrawal/lodgments  regime.
 However some commercial banks have since stepped up their awareness  exercise on other alternative channels, to easy out transactions,  especially the Point of Sale (PoS) terminals. Banks in the front burners  driving the sensitization are FirstBank and GTBank.
 Nigerian Pilot learnt that while some banks rejected cash  lodgments/withdrawals above N150, 000 and N1 million for corporate  organizations, those who collected such amount sensitized such customers  to embrace other alternative payment/lodgments channels.
 Most of the banks had to communicate to their customers through  text messages, e-mail and even telephone calls, to advise them on the  new policy, its implication and the expected benefits.
 Beyond the new cash limit policy, First Bank of Nigeria Plc, its  Group Managing Director/Chief Executive, Mr. Bisi Onasanya, assured  customers of the financial institution of seamless e-transaction in all  its branches as the policy takes off in Lagos.
 Onasanya said the bank had put in place a world-class IT  infrastructure to drive its e-payment services across transaction touch  points. It included the Automated Teller Machines (ATMs), PoS,  FirstOnline, the Bank's internet banking; FirstBank Visa Card; FirstBank  MasterCard; FirstBank Classic Card; FirstBank Naira MasterCard;  FirstBank Visa Gold Credit Card; Cash Deposit ATM, amongst others.
 He explained: "The FirstBank Visa Card is a dual currency Chip and  PIN Payment card, which can be linked to both Naira and Dollar account.  It gives you online real time access to your funds to make payment  across multiple channels such as ATMs, PoS terminals and web merchants.  Its benefits include convenient and portable access to funds, it is an  international debit card accepted at over 29 million locations and for  cash withdrawals at over 1.8 million ATMs in over 200 countries  worldwide; wherever the Visa logo is displayed.
 "The FirstBank MasterCard is a dollar-denominated credit card  recognized and accepted wherever the MasterCard logo is displayed  worldwide. It a safe and convenient credit card that is ideal for every  day purchases on all available channels.
 Similarly, the FirstBank Classic Card gives cardholder online real  time access to your funds through an ATM for cash withdrawal, balance  enquiry, funds transfer, payment of bills and others."
 According to the First Bank, the bank's Naira MasterCard is also an  internationally accepted debit card issued in partnership with  MasterCard Worldwide. He stressed that the card allows a customer 24  hours access to his/her current or savings account within and outside  Nigeria.
 "Visa Gold Credit Card is an international cash-collaterised credit  card, issued in partnership with Visa International. It is important to  point out that even before the new CBN policy came on stream, we had  taken some proactive measures by rolling out various e-transaction  services and products." he added
 For GTBank, which had recorded remarkable growth in its customer  base over the years, have been developing solutions and other  alternative channels that would make banking easier for its customers.
 For instance, the commercial bank recently announced the opening of  five additional e-branches that facilitate as part of efforts to  facilitate the cash-less policy, provide convenient, prompt and reliable  services to its customers.
 Pilot checks at one of the  e-branches centre located at Opebi,  showed that a lot of customers were enthusiastic about the various  electronic devices at the centre.
 The e-branches carry out operations such as cash withdrawals via ATMs; Cash deposit ATMs and internet banking.
 Similarly, GTBank also offers a number of cards that allows  customers access their account information and perform basic banking  transactions quickly, safely, and conveniently without visiting any of  its banking halls.
 Another alternative by GTBank –the Internet Banking, is also a  robust channel designed with the state-of –the-art technology that gives  customers unlimited access to their accounts and allows them  conveniently perform over 90 per cent of their bank transactions online  real-time.
 "With internet banking, you can, enjoy the convenience of managing  your finances quickly and easily at a time that suits you. You can bank  safely and securely – at work, home or abroad.
 Some of its benefits include easy access to your account(s) from  anywhere in the world, online real-time account monitoring facility,  convenience of conducting banking transactions from comfort of  home/office, guaranteed security for all your online transactions, easy  access to bank information and products, effective, cheaper and easier  way for our customers to communicate with banks," the bank explained.
 Guaranty Trust Electronic Notification System (GeNS), is another of  the bank's e-banking services are reliable and flexible ways for  customers to manage their finances efficiently and conveniently. It is a  new notification system, which provides customers with details of  transactions on their account(s) via electronic mail and text messages.
 "One of the benefits of this service is that it gives you prompt  knowledge of transactions on your account(s), thereby enhancing your  personal finance management and aids you in making your business and  financial decisions. Some benefits of GeNS includes that customers have  updated position of their accounts at any point in time, it offers  convenience and easy monitoring of account and better management of  finances.
 "The GTBank Automated Payment System (GAPS) is a web-based service  that facilitates the processing of vendor (and other) payments in  batches, using either a dial-up connection to the bank or a secured  (https) connection over the internet. It also gives you online real-time  access to your account on 24/7 basis," GTBank said further.
 Managing Director, GTBank, Mr. Segun Agbaje had said: "We have  always sought new ways to serve our customers better.  Operationally,  these efforts centre on providing convenient and affordable services,  without compromising quality.  Many times, this has entailed the  introduction of cutting-edge technology to ensure our customers can  access banking service comparable with what is obtainable  internationally."
 The cash-less policy seeks to limit daily cash withdrawal/lodgments  by individual and corporate organisations to N150, 000 and N1 million  respectively.  However, individuals and organisations that wish to  withdraw more than the specified amount would be made to pay  administrative charges. The policy would later be extended to other  cities in Nigeria, by June this year, the CBN had said.
 The commencement of the policy in Lagos State has continued to  generate varied reactions. While some residents of the State welcomed  the initiative, most people argued that the banking sector regulator  seemed not to be fully prepared for the implementation of the  initiative, as they insisted that the alternative electronic payment  channels expected to drive the policy, were yet to be fully installed in  most part of the state.
 Nigeria Pilot investigation showed that while shopping malls, clubs  and other social centres in Victoria lsland, Lekki and Victoria, had  witnessed increase in Point of Sale (PoS) machines deployment, which is  largely expected to drive the process, most residents in other part of  the state are not even aware of the take-off of the policy.